FAQs
Where are you located?
We have a native plant greenhouse in Albert Lea, Minnesota, near our seed family farm. We do not have retail hours—if you want to buy our plants, you have to pre-order online or buy them at one of our Twin Cities or southern MN plant sales!
How much does shipping cost?
Local pickup is free. Shipping costs about approximately 10 - 17% of plant costs, or $20 - $25 for up to 6 12-packs (72 plants), then $26 - $38 for up to 12 12-packs (144 plants), then $46 - $63 for up to 18 12-packs, then $52 - $76 for up to 24 12-packs, and so on (calculated at checkout).
Can you ship earlier than your available shipping dates?
No. First, we follow an organized shipping schedule based on the date that customers choose during checkout. Many of our customers appreciate choosing exactly which days their plants are arriving so that they are home to plant them, especially during May when many people go on trips.
Second, being in cold Minnesota, our plants usually aren’t ready until early May. Waiting until mid-May also ensures that temperatures are above freezing before shipping or selling plants.
Why do you have a minimum order amount?
Having a minimum pre-order amount keeps our operation efficient, resulting in lower prices and an exceptional track record of on-time and accurate pre-order fulfillment.
Can I pickup my pre-order on a different day or in a different location?
No—our pre-order schedules and locations are critical for keeping orders organized, and for keeping the person managing pre-orders sane.
Why don’t you ship 3” pots?
3” pots are shipped very differently than 12-packs of plugs—pots require different boxes, different packing materials, and much more time and technique. By only shipping plugs, we are able to keep all of our prices lower.
Why can’t you ship to certain states?
Every state has different regulations to slow the spread of invasive species. Some states have invasive pests that other states currently do not, and therefore do not allow plants, soil, or wood that might harbor those pests to be shipped from certain states into their own state. We follow other states regulations.
Do you use neonicotinoids?
No, we do not use neonicotinoids. Instead, we use predatory insects that eat the pest insects! Tiny parasitic wasps (harmless to humans) hunt aphids, and mites (not the bad plant mites!) eat the larvae of fungus gnats and thrips.
What is your refund policy?
If you are unhappy with the quality of your plants, or if you believe they were harmed during shipping, please email us within 60 days of receiving them for a refund or store credit. We do not ship replacement plants. Pickup customers must leave unsatisfactory plants at the pickup location in order to receive a refund.